Privacy Policy

1. Who are we?

OULAB, operating under the trade name FLEUR D'AFRIQUE, is the data controller for personal data collected through this website. For any questions regarding data protection, contact us at: oulabentreprise@gmail.com.

2. What data do we collect?

• Identity data: first name, last name
• Contact details: email address, phone number, postal address
• Location data: GPS coordinates (latitude/longitude) voluntarily provided to facilitate delivery
• Order data: purchased items, amounts, transaction history
• Browsing data: IP address, browser type, pages visited (via server logs)

3. Why do we collect this data?

• Processing and tracking your orders
• Coordinating delivery (including via WhatsApp for deliveries in Benin)
• Sending order confirmations and shipping notifications by email
• Managing your customer account and loyalty points
• Sending our newsletter if you subscribed
• Improving our services and website experience
• Fulfilling our legal and accounting obligations

4. GPS and location data

When placing an order with delivery in Benin, we offer you the option to share your GPS position (latitude/longitude). This information is:

• Optional — you can enter your address manually
• Used solely to guide the courier to your location
• Transmitted to the courier via the WhatsApp confirmation message
• Never shared with third parties for commercial purposes

5. Who do we share your data with?

We never sell your personal data. It may only be shared with:

• FedaPay — our secure payment provider, to process your online transactions.
• Our delivery partners (Yango, Gozem, independent couriers) — only your name, phone and address/GPS for delivery purposes.
• Competent authorities — if required by law.

6. How long do we retain your data?

• Customer account data: retained while your account is active, then 3 years after last activity
• Order data: 10 years (legal accounting requirement)
• Newsletter data: until you unsubscribe
• Browsing data: maximum 13 months

7. Your rights

Under applicable data protection laws, you have the following rights: access, rectification, erasure, objection, and data portability.

To exercise these rights, contact us at oulabentreprise@gmail.com.

8. Security

We implement appropriate technical and organizational measures to protect your data. Payments are fully secured by FedaPay — we never store your banking information.

9. Cookies

Our site uses only strictly necessary technical cookies (login session, shopping cart). We do not use advertising cookies or third-party trackers for commercial purposes.

10. Contact

For any questions about this policy or your personal data:

• Email: oulabentreprise@gmail.com
• WhatsApp: +2290149110271